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SHOPIFY_ME / MEDICUBE US

Help with your next step

Explore the help pages for shopping information. For item-specific questions, read product details or contact for help.

Where can I find delivery information?

Orders are usually prepared within 2–4 business days after confirmation. Weekends and public holidays are excluded; business hours are counted during normal operating days, not continuously. Estimated transit after dispatch is 5–8 business days. Preparation and transit are separate periods. Carrier delays, remote locations and exceptional conditions can extend estimates; delivery dates are not guaranteed.
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What should I know about returns?

Our voluntary return window is 60 calendar days after delivery for eligible unused items. Contact us before sending a return. Product-specific exclusions must be disclosed before purchase; mandatory consumer rights remain unaffected.
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How can I contact the store?

Contact customer support

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Serums, toners and creams

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Masks and eye patches

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Facial skincare

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Tools and body care

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Read the formulation

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Get to know the tools

Consult individual device descriptions for included accessories, operating modes and instructions.